A new year has finally dawned, and with it comes another opportunity to better your business for both your employees and customers. To make the most of the new year, it’s essential companies know where to best invest their money to keep up with (or surpass) the competition.
So, what technology trends will be everywhere in 2021? Continue reading to learn some of the sectors your money is best invested in.
Video Conferencing Will Continue to Dominate
Remote working is predicted to continue throughout 2021. This means video conferencing will continue to dominate.
If you haven’t already gotten up to speed with the technology to make video conferencing better, now is the time to do it. Some predict remote working will continue even past the pandemic, so the investments will be well worth it.
What types of business technology should you be investing in? Better video cameras and headsets are an excellent place to start that makes life easier for your employees. Continuing to compare varying platform options is also a good idea.
E-Learning Continues to Be Preferred
Even before the pandemic, e-learning was an initial and ongoing training preference for many companies. Only a little less than half of the most profitable companies in the world choose e-learning as a training option. During the pandemic, training new employees has been limited to e-learning, but it can be combined with in-person training once restrictions begin lifting.
Contactless Delivery Will Continue Being Improved
Companies providing products (including food) should continue investing in technologies that improve contactless delivery. This is another trend that promises to continue past the pandemic. Many customers citing a preference towards varying delivery options.
Businesses should continue looking into technology that makes contactless delivery more efficient. New platforms or application updates should be top of the list. Anything that will make delivery easier is worth looking into.
Expanding Customer Service Options
Customer service no longer has to be limited to in-person or over the phone, as we’ve seen in the last year or so. Invest in technologies that give customers a more diverse way to interact with representatives. Take a peek at what’s available to see your options.
Video chats and text messaging between customer service representatives and clients top the list of ways to expand. Invest in the technologies that can make this happen.
Do You Have More Questions About 2021’s Business Technology Trends?
For the most part, we’ll see a continuation of the technology trends that dominated the market in 2020. This is because the pandemic has carried over into the new year, and many people are adapting to this. The trends above will be everywhere in 2021, and you must invest in these if you want to keep up.
If you have more questions about 2021’s technology trends, feel free to browse our other blog posts. You’ll find plenty more in-depth posts that can help you gain a better understanding of the topic.