Running a company by following laws, government regulations, sales, productions, supply chain, quality maintenance, financial issues and workforce etc., can be stressful. What contributes to a company’s growth and sustainability is the quality of the product and customer service.
Implementing a Quality Management System (QMS) adhering to the conditions of ISO 9001 will help achieve them consistently. This is an internationally recognized way for a company to drive improvements and attain maximum customer satisfaction. The current ISO standard edition followed by companies around the world is ISO 9001:2015 to monitor their performance.
Benefits of ISO 9001 Certification for A Company
Maximum Customer Satisfaction
Customer satisfaction and company growth is the end goal of any company. However, this is easier said than done. The International Organisation for Standardization has developed standards to ensure the safety, quality and efficiency of services, products and systems. The companies must heed these standard set of guidelines to achieve the above-mentioned goals and improve consistent delivery and satisfaction during all phases. QMS forms an effective program providing employees with the right tools to succeed and help the company advance.
Increases Client Confidence
Obtaining a certification from ISO instils a sense of confidence in the client about the company and its processes. The clients tend to trust the company more, and they would be less inclined to audit it as annual internal and external certified audits must be done to retain the certification. This reassures the clients about the quality of the product and the service they receive. Maintaining the certification will also ensure that the company does not overlook any mistakes that might prove to be costly later, building its reputation in the marketplace.
Provides Supplier Qualification
When clients are vetting companies for their oil, gas or other such supplies, having a valid ISO certification might be a prerequisite to doing the business. Even if it is not a client’s requirement, having the certification increases its reputation regarding supplying quality products and meeting client expectations. This will help attract more business for the company.
By implementing QMS backed by the ISO standards, many companies have found a company-wide shift in focus in the way employees and the management look at the business. They tend to see it as a whole, determining its entire process, including the interaction between different departments. This helps them to learn ways to proactively fill the gaps of potential problem areas while producing the final service or the product. The operations function smoothly as they can identify inefficiencies and rectify them immediately.
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Setting a Firm Footing in the Market
Any company might find it challenging to keep up with the competing businesses nationally and internationally for several reasons, like language, quality, measurement, rates etc. Since ISO 9001:2015 certification speaks for itself and sets the standards commonly for all businesses internationally, any client or potential partner will understand that the company has a well-functioning Quality Management System. This increases the inclination of local, national and international clients doing business with the company.
Progressive and Consistent Development
One of the biggest benefits of ISO auditing is that it keeps the management, employees and the company focused on improvement and maintenance of quality. It ensures this through the practice of Risk-Based Thinking among both the management and the employees to assess potential risks and prepare for the same if the situation arises. This enables the employees to develop a better insight into the company processes and empowers them to provide efficient solutions impacting the company’s overall performance.