Whether you are a holiday home owner, an e-commerce store, or an online service provider, receiving quality reviews from your clients is one of the most valuable ways of establishing authority, building trust, and driving your business forward.
In this article, we’re going to focus on how to improve your holiday home reviews with the following handy tips:
1. Provide guests with a welcome pack
As the saying goes: “first impressions are important.” – And while your guests will be aware that holiday homes are primarily self-catering, providing them with a welcome back and some basic essentials will always be highly appreciated.
Having a personalized message on arrival with some basic information on how things work (e.g., AC instructions and where to find extra bedding if necessary, etc.), is a great way to make a solid first impression.
2. An emphasis on comfort
Don’t skimp on mattresses, pillows, and duvets. Invest in the essentials—including high-thread count linens and hotel-quality towels—in order to provide maximum comfort for your guests; it will go a long way toward securing those 5-star reviews!
3. Make sure the holiday home is spotless
If you don’t have the time to deep-clean your holiday home after each use, invest in a professional cleaning service to turn down your property after each guest has checked out. When a new guest arrives, the property should be absolutely immaculate!
4. Provide the essentials
Strong Wifi, spare loo roll, plenty of extra seating, and anything else you can think of to make the holiday experience all the more memorable. You could even go one further and provide beach equipment such as windbreakers and a cooler!
5. High-quality amenities
Make sure that your holiday home has all of the necessary equipment to make self-catering a pleasure. Your kitchen should be well-stocked with quality utensils, wine glasses, and sharp knives. You can also consider adding extra entertainment services, such as a Netflix account, plenty of USB charging ports, and superior Bluetooth speakers.
6. Accommodate families with children
This isn’t viable for all holiday homes, but having child-friendly facilities such as blackout curtains, high-chairs, and nightlights can go a long way toward making your holiday home more comfortable for families with small children. Parents will take notice and feel obligated to leave a positive review in appreciation.
7. Exceptional support
Make sure it is easy for your guests to contact you to provide ongoing support where necessary. If you can’t be around at all times, consider hiring someone trustworthy who would be happy to represent you. A great service calls for the great feedback!
Some holiday homeowners even consider offering local tours as part of their service. It might be an idea worth exploring!
As with anything, it’s all about attention to detail. Anticipate your guests’ needs and you will have a much greater chance of receiving top-quality reviews in exchange!
If you are looking to expand your holiday home portfolio in Thailand, you can find a house for sale from DD Property; there are plenty of premium properties in the finest tourist destinations in the country!